Shipping policy

Shipping Policy

Last Updated: August 9, 2026

At Velnorixa, we are committed to providing reliable and efficient shipping services for our customers. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related information.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods and Delivery Times

We provide shipping options designed to deliver your order safely and efficiently.

Estimated delivery times:

Standard Shipping: 7-15 business days
Express Shipping (if available): 3-7 business days

Delivery times are estimates and may vary depending on:

Shipping destination
Carrier delays
Weather conditions
Public holidays
Customs processing
Other unexpected circumstances

3. Shipping Costs

Shipping fees are calculated based on:

Delivery destination
Package size and weight
Selected shipping method

The final shipping cost will be displayed during checkout before payment is completed.

From time to time, Velnorixa may offer free shipping promotions. Any promotional shipping terms will be clearly displayed on our website.

4. Order Tracking

After your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become available after shipment.

Customers can use the tracking number provided to monitor their order delivery status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping information is provided, please contact us immediately.

We will make reasonable efforts to assist, but changes cannot always be guaranteed after an order has been processed or shipped.

6. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or significantly delayed, please contact our customer support team.

We will review the situation and work with the shipping carrier to provide assistance whenever possible.

7. International Shipping

For international orders:

Delivery times may vary depending on the destination country.
Customs duties, taxes, or import fees may apply according to local regulations.
Customers are responsible for any applicable customs charges unless otherwise stated.