Privacy policy

Privacy Policy

Last Updated: August 9, 2026

At Velnorixa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

We may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order details
Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Website usage data
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Confirm and manage purchases
Provide customer support
Send order confirmations and updates
Communicate about products, services, and promotions
Improve our website and customer experience
Detect and prevent fraudulent activities
Comply with applicable legal requirements

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All payments are processed securely through trusted third-party payment providers.

Velnorixa does not store your complete credit card number or payment account details. Payment information is handled directly by secure payment processors according to their own privacy and security policies.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember customer preferences
Improve website functionality
Analyze website traffic
Understand customer interactions
Provide relevant services and advertising

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We may share your information with trusted third-party service providers that assist us with:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Analytics services
Marketing and advertising services

These providers only receive information necessary to perform their services and are required to protect your information.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise your privacy rights, please contact us using the information below.

8. Marketing Communications

If you choose to receive promotional emails or updates from us, we may send information about:

New products
Special offers
Promotions
Store updates

You may unsubscribe at any time by following the unsubscribe instructions in our emails or contacting us directly.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take reasonable steps to remove it.