Refund policy

Return and Refund Policy

Last Updated: August 9, 2026

Thank you for shopping with Velnorixa. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you according to the return and refund terms outlined below.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must include original packaging, accessories, and any included materials.
Proof of purchase or order information must be provided.
Return requests must be approved by our customer service team before the product is shipped back.

Items that have been used, damaged, altered, or returned without authorization may not be accepted.

2. Return Request Process

To request a return, please contact our customer support team and provide the following information:

Order number
Customer name
Email address used for the purchase
Reason for the return
Photos or additional information if the product is defective or damaged

Please contact us at:

Email: info@velnorixa.shop

Our customer service team will review your request and provide return instructions after approval.

Please do not send items back before receiving return authorization.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is damaged.
The wrong product was delivered.
The product has a confirmed quality issue.

We recommend using a trackable shipping method for all returns. Velnorixa is not responsible for packages lost during return shipping.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
The product purchase amount will be refunded.
Original shipping fees are non-refundable unless the return is caused by an error on our part.

Refunds are generally processed within 5-10 business days after approval. Additional processing time may be required by your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

Order number
Description of the issue
Photos or videos showing the problem

We will review your request and provide an appropriate solution, including replacement or refund when applicable.

6. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation may no longer be possible. Customers may request a return after receiving the order according to this policy.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or personal use considerations, especially items that have been opened, used, or altered after delivery.